Communication is a critical element of the ESD service whether this is through the relationship with
our clients or through our material and project activities. For us, communication fulfils a range of
functions including the building and maintenance of a relationship with the client, the creation and
conveyance of a solution to a client’s specification along with the creation and transfer of ideas,
concepts and information that forms the design and implementation format.

When working with clients on the creation of learning situations, we develop individually tailored
communication solutions to meet the individual needs of clients Consequently we select the most
appropriate mix of communication media to meet the competence development programme being
developed. We can adapt the media to meet the needs of those with relatively low basic skills against
those with advanced skills. We are able to adapt the language format to meet cultural contexts and
see this as an important part of the process of engagement and creation of meaningful learning.

We can utilise a range of paper-based communication media allied to the provision of IT based solutions.
We use cognitive processing models to inform out communications approaches so that we can enable
each learner to utilise their strengths in approaches to learning. Our training and personal development
programmes are all creatively designed to be participative and develop the communication skills of
participants. Where appropriate we will utilise translated materials and foreign language formats.

our approach | communication | independent thinking | relationships | individual solutions | projects

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